Position Objective: Support front office leadership in smooth daily operations and outstanding guest satisfaction.
Key Responsibilities
• Coordinate front desk coverage and daily workflows
• Coach agents on service, procedures and accuracy
• Handle escalated guest concerns and service recovery
• Monitor arrivals, VIP needs and room readiness
• Support cash controls, reporting and operational compliance
Required Profile
• Experience supervising a hotel front office team
• Knowledge of PMS, guest handling and shift operations
• Strong leadership and communication skills
• Ability to prioritize decisions in busy environments
Ready to join our reopening team? Apply here today!
