The Director of Rooms oversees the daily operations of the Rooms Division, ensuring exceptional guest experiences and efficient department management. This role is responsible for managing front office, housekeeping, and guest services teams to maintain high service standards and operational efficiency. The Director works closely with department managers, monitors key performance metrics, optimizes occupancy and revenue, and enforces brand standards. They also handle guest feedback, resolve issues, and implement initiatives to enhance guest satisfaction.
Proven experience in rooms management in the hospitality industry. Strong leadership, communication, and problem-solving skills. Knowledge of revenue management and guest service metrics.
