Conference Service Manager

Must be based in Aruba or willing to relocate. Bachelor’s degree in hospitality, Events Management, or related field (preferred). 3+ years’ experience in conference services, catering, or event management (hotel/resort experience preferred). Strong organizational, negotiation, and communication skills. Proven ability to manage multiple events simultaneously. Proficient in MS Office and event management/CRM systems. Ability to work flexible hours, including evenings and weekends based on events. Fluency in English and Spanish; other languages a plus as Papiamento and Dutch.

• Plan and manage MICE, social, and wedding events from contract to execution
• Supervise and mentor the team of Event Coordinators to ensure flawless delivery
• Serve as primary contact for clients, ensuring all details are understood and executed
• Coordinate with operations, F&B, catering, and third-party vendors
• Prepare event orders, timelines, and floor plans; conduct pre-conference meetings
• Oversee on-site event execution, ensuring service standards and guest satisfaction
• Collaborate with sales team to upsell services and maximize event revenue
• Conduct post-event reviews and secure repeat business
• Maintain accurate records and ensure billing accuracy and contract compliance