Secrets St. Lucia Resort & Spa
Job Description
A training manager in a hotel is responsible for developing and implementing training programs that enhance employee skills and service quality. They assess training needs, design curriculum, and facilitate workshops and seminars for staff at all levels. The training manager ensures that all team members are knowledgeable about hotel policies, procedures, and customer service standards. They also monitor training effectiveness, provide ongoing support, and foster a culture of continuous learning to improve overall guest experiences and employee performance.
Experience and skills desired
Experience: Proven experience in training, development, or a related role within the hospitality industry.
Knowledge of Standards: Familiarity with hotel operations, policies, and customer service best practices.
Communication Skills: Excellent verbal and written communication abilities for effective training delivery.
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