The Bars Manager is responsible for overseeing the operations and management of all bars at Secrets St Lucia. The role includes a variety of responsibilities aimed at ensuring the smooth functioning of the bars, meeting guests' expectations, and maintaining profitability and quality. Here’s an outline of what a Bars Manager typically does: Key Responsibilities: Staff Management: Recruitment, training, and supervising bartenders, servers, and other bar staff. They ensure that staff provide excellent guest service and maintain proper etiquette. Inventory Management: Overseeing the purchasing and stock levels of liquor, mixers, and other bar supplies. They ensure inventory is kept at optimal levels and monitor for waste or theft. Guest Service: Ensuring that guests have a great experience by interacting with customers, addressing any complaints, and ensuring timely service. Financial Management: Managing the bar's budget/costs, ensuring that it is running profitably, Compliance and Safety: Ensuring that the bar complies with health, safety, and legal regulations (e.g., alcohol laws, fire codes, and health standards). They must ensure the team follows safe alcohol service practices, including managing intoxicated patrons. Event Planning: Organizing events in collaboration with the F&B Team, promotions, or special nights at the bar to attract more customers, such as happy hours, live music events, or themed nights. Menu Creation: Designing or curating the drink menu, including crafting cocktail offerings or updating the drink list to keep it fresh and appealing to customers. Health & Safety: Making sure the bar environment remains safe for both staff and customers by enforcing cleanliness, safe handling of glassware, and preventing accidents. Reporting: Regularly reporting to the F&B Director/F&B Manager, providing updates on sales performance, customer feedback, and any issues that might need attention.
Leadership: The ability to lead and motivate a team is crucial for maintaining morale and ensuring smooth operations.
Organization: Handling multiple tasks simultaneously, such as inventory, scheduling, and customer service, is important.
Customer Focus: A good Bars Manager must be dedicated to providing excellent service, resolving complaints, and ensuring that customers are happy.
Financial Acumen: Strong knowledge of budgeting, cost management, and profitability.
