The main duties and responsibilities of this role are:

Serve as the visible representative of Cayo Levantado providing a warm, consistent, and genuine welcome to all guests and visitors.
Act as a storyteller, sharing unique elements of Cayo Levantado experience and cultural or historical facts about the destination.
Maintain smooth operations by managing daily administrative duties and communicating key information to relevant teams.
Proactively engage with guests to ensure memorable experiences, obtaining feedback and addressing their needs.
Assist with guest requests such as reservations, directions, and special arrangements, ensuring follow-through for satisfaction.
Welcome VIP guests, coordinating seamless check-ins, luggage delivery, and personalized services.
Act as the main point of contact with the guest prior and during their stay
Manage a team of 8 Ambassadors

Qualifications
Luxury hospitality mindset with impeccable attention to detail

High emotional intelligence and relationship‑building skills
Operational experience in hotel or resort environments
Strong leadership and team building abilities
Calm decision‑making skills and guest resolution
Ability to serve diverse groups of guests/clientele
Requires full flexibility, including the ability to work weekends, evenings, and holidays and a varied schedule
Must possess the following strengths: high energy, motivational leader, effective communicator and a passion in providing exceptional guest service
The position is based in the island of Cayo Levantado

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Guest Experience Manager