Asistente de Reservaciones

The Reservations Assistant is responsible for actively converting bedroom enquiries into confirmed business,
whilst providing an exceptional and personalized experience to guests. Reservation Agent responds timely
to communications from guests, travel agents and leads concerning reservations arriving by mail and
telephone; prepares confirmation letters and promptly process any cancellations, modifications, and guests’
request.
The Agent’s demeanour should reflect the quality of the hotel to our potential guests and callers. A positive,
professional attitude, knowledge of the hotel and a strong attention to detail are traits which our agents are
required to have. Ensures to conduct effective quality check on all reservations.
• Keeps record of all correspondence and makes sure that files are kept up to date.
• Identifies regular bookers and communicates details to Sales team for follow up.
• Maintains and modifies (where necessary) guest profile information to assist the entire hotel in
providing exceptional guest recognition. 

Experience: • Previous experience in a similar capacity with a minimum of 1 year
Skills & Knowledge: • Fluent in written & spoken English
• Experience working with Opera PMS System
• Knowledge of OTAs and other hotel related systems an advantage
• Attention to details and able to prioritize tasks
• Strong communication skills
• Self – motivated and continuously strive to better his/ her skills and
increase his/ her knowledge.
• Able to work with minimal supervision.
Education or
Qualification:
• Graduate of Hospitality Management, Tourism and Travel, or other
related courses.
Requirements: • Focused on providing consistently high standards of customer service.
• Recognizes that achieving exceptional guest service necessitates
embodying values such as empathy, a customer-centric approach, and
cultural sensitivity